Home
Contact Us

Contact Us

Our Florida based customer service team looks forward to assisting you however you need.

Need To Cancel Or Modify Your Order?

Due to the nature of most of our products being personalized and that we make every effort to process your order the minute it's placed, we cannot guarantee that changes can be made to your order once your order has been submitted. If an update is needed after you place an order, please Contact Us urgently via chat or telephone during our hours of operation and we will do what we can to make it right.

Email

Leave a message for us 24/7

Leave us a message and we will get back to you as soon as possible. For urgent enquiries, please chat or phone us during open hours.

Chat

Hours of Operation

Mon - Fri 8:30AM - 9:00PM (Eastern Time)
Sat-Sun Closed

Chat currently unavailable

Phone

Hours of Operation

Mon - Thurs 10:00AM - 4:00PM (Eastern Time)
Fri-Sun Closed

Phone currently unavailable

Save Time - Answer Questions About Your Order Below

Looking for answers about your order? Most of our customers are able to answer any questions they have using our curated FAQ.

How Do I Cancel Or Modify My Order After Completing A Purchase?

You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact us at CustomSigns.com/contacts and we will be happy to assist you.

How Do I Refund or Get A Replacement For An Order I Have Previously Received?

It is our company’s mission every day to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want you to be happy with your product. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.

1. The order was damaged or lost during shipping.
2. Item includes a spelling error made by Custom Signs.
3. Item had incorrect customization features.

Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned.

Do you send a proof?

Proofs can be requested during checkout by using the comments box. This is located on the last checkout page. Proofs may result in a delay in order processing.

How long will it take for me to get my order?

Most orders are ready to ship the following business day. The actual length of time until delivery will depend on the method of shipping you choose at check out.

For an engraved or printed logo sign, what kind of art file do I need to upload for a custom logo?

Vector art is best, at least 300dpi. We will reach out to you if there is any issue with your art file.

Is it possible to have a sign made in a color combination not listed?

Engraved signs are only available in the color combinations listed. Any other sign that is listed as Full Color does not have any color limitation.

Do you offer any quantity discounts?

Yes! When ordering the same item, we can offer the following discounts: Qty 25-49 10% off MSRP | Qty 50-99 15% off MSRP | Qty 100-249 20% off MSRP | Qty 250-499 25% off MSRP. Please note that large quantities may take longer to receive materials and produce. The Comments section located on the last checkout page should be used to communicate any firm in-hands date you have. We will try our best to accommodate. Plaques and Awards are excluded from quantity discounts.