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Frequently Asked Questions


Placing Your Order

Orders may be picked up from the customer service center of our parent company, Holmes Custom, located in Jacksonville, Florida. If you enter a zip code within 20 miles of our customer service center, a ‘hold for pickup’ option will appear. Order pickup may require one additional business day of processing.
We do not offer same day shipping, however, most orders ship next business day. Delivery date will depend on method of shipping chosen at checkout.
Expedited processing moves your order to the front of our production line! Your order will be processed and shipped before other orders in queue. Pair with an expedited shipping option to receive your order as fast as possible.
Once your package is shipped, you will receive a shipping confirmation email that contains your tracking number.
Proof requests should be made in the comments box above the order button on the final checkout page. We will not begin your order until we receive your approval. This may delay production time.
Please contact our Customer Focus Team as soon as possible to correct an error so that we can make the appropriate changes. Please note that most orders begin production immediately and are shipped next business day. Contact us with your order number and a brief description of the correction needed.
Simply create your first item and add it to your cart. From the cart, select ‘Order another with this design’ that will take you back to your original product. Navigate to the new product you would like to order and select ‘yes’ when asked if you would like to use your last design. Add the new item to your cart!
Yes! Simply choose your product specifications and then easily upload your names list from the ordering screen.
Yes, we do blind drop shipments for our wholesale customers.
Please contact our Customer Focus Team for assistance canceling an order that has already been placed.
For orders that are placed by tax exempt organizations, please contact our Customer Focus Team to assign tax exempt status to your account.
Please contact our accounting department for a billing agreement application. Once approved, your online account will include a separate billing option.

About Our Products

All products are personalized at one of our US fulfillment centers. Some materials may originate from locations outside the US.
Depending on the item, we may be able to personalize your pre-owned product.
Engraved products are made by etching directly into the material, creating an engraved monochrome image. Full color products are UV printed directly onto the material surface, creating a smooth, vibrantly colored image.
Yes! We offer aluminum and engraved plastic signs ideal for indoor/outdoor use. We also offer high quality vinyl banners and standard office signs.
We recommend wind slits for banners that will be hung outdoors or anywhere it may be exposed to wind (i.e. frequently opened windows or doors) or air conditioning or heating system airstreams. For banners hung on an inside wall without wind exposure, wind slits are not necessary.
Please refer to individual products for available font styles.
Prop 65 warnings are required on all products that ship to California that were made with specific chemicals to inform residents about potential exposure to substances that cause cancer, birth defects, or other reproductive harm. For more information, please visit Proposition 65 Your Right to Know!

Coupon Codes and Quantity Discounts

Yes! Current promotions are at the top of every page on our site. Receive an exclusive promo code by joining our email list.
Be sure the code is entered correctly with no spaces before or between the letters or numbers. Verify that all promotional conditions have been met, such as ordering minimums or other requirements. If the code still does not work, enter it in the comments box above the order button on the final checkout page. Our order entry team will issue a refund of the discounted amount. Please note: One coupon code per order.
Yes! Please contact us and we will be happy to add a valid coupon code to your order and refund you the discounted amount.

Yes! We offer the following discounts on same item purchases of 25 or more:

Qty 25-49 10% off MSRP | Qty 50-99 15% off MSRP | Qty 100-249 20% off MSRP | Qty 250-499 25% off MSRP

Returns and Exchanges

We do not accept returns. If we have made an error fulfilling your order, we will happily make the necessary corrections and expedite your original order. If you are unhappy with any part of your completed order, please contact us for additional return or exchange options.