Frequently Asked Questions


Placing Your Order

Yes, we ship to these US territories via USPS First Class or USPS Priority. More shipping details can be found here.
Same day shipping is not an option, however most orders are ready to ship the following business day after your order is placed. Actual delivery time will depend on the method of shipping chosen at checkout.
Once the order leaves our facility, customer orders shipping UPS will see a tracking update within 12 hours and customer orders shipping USPS will see an update with 72 hours. Holidays and extreme weather conditions may slightly delay tracking updates.
Most orders are ready to ship the following business day. The actual length of time until delivery will depend on the method of shipping you choose at check out. More information can be found here.
Please contact our Customer focus Team as soon as possible. We will try our best to intercept your order and make the appropriate changes. Please note that due to our fast turnaround time, your order is sent to production immediately and shipped as soon as it is ready. Visit our Contact Us page to provide your order number and a brief description of the change that needs to be made.
Please contact our Customer Focus Team as soon as possible. We will try our best to intercept your order and make the appropriate changes. If your order was paid for with a credit card, you will need to provide permission for us to charge the difference. We are not able to re-charge PayPal payments and a new order will need to be placed. Please note that due to our fast turnaround time, your order is sent to production immediately and shipped as soon as it is ready. Visit our Contact Us page to provide your order number and a brief description of the change that needs to be made.

Coupon Codes and Quantity Discounts

Yes! Current promotions can be located along the top of every page. You can also receive an exclusive promo code by joining our email list here.
Please ensure you have entered the code correctly and do not have any spaces before or after the code. Also verify that all conditions have been met, if any, such as specific products or order minimums. If the code still does not work, you may enter the code in the Comments section located on the last checkout page. Our order entry team will issue a refund for the difference. Please note only one coupon can be used per order.
Yes! Please use our Contact Us form and we'll be happy to honor the coupon.
Yes! When ordering the same item, we can offer the following discounts: Qty 25-49 10% off MSRP | Qty 50-99 15% off MSRP | Qty 100-249 20% off MSRP | Qty 250-499 25% off MSRP. Please note that large quantities may take longer to receive materials and produce. The Comments section located on the last checkout page should be used to communicate any firm in-hands date you have. We will try our best to accommodate. Plaques and Awards are excluded from quantity discounts.

About Our Products

All products are customized domestically. Some materials may originate from overseas locations.
Absolutely! We offer aluminum and engraved plastic signs for indoor and outdoor use. We also offer a selection of custom vinyl banners and standard office signs.
Proofs can be requested during checkout by using the comments box. This is located on the last checkout page. Proofs may result in a delay in order processing.
If you are hanging your banner outside, or for an extended period of time, where wind can catch it from both directions, we recommend wind slits. If you are hanging your banner on an inside wall where wind can only hit from one direction, no, wind slits are not necessary.
Engraved signs are only available in the color combinations listed. Any other sign that is listed as Full Color does not have any color limitation.
Vector art is best, at least 300 dpi. We will reach out to you if there is any issue with your art file.
Font examples can be seen on customizable products.
If you need assistance using our design wizard to create your custom product, our Customer Focus Team is available to assist you.
WARNING: Some of our products are customized with inks and other chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Returns and Refunds

Our goal is 100% customer satisfaction. If we've made an error with your order, we will send you a corrected replacement at no charge. If you've made an error with your order, please use the Contact Us page. We will be happy to review your order to see if it will qualify for a discounted remake.