Shipping

If you are local, we do "rush orders," which require an additional charge. Contact our Customer Focus Team to get a rush fee quote, which will depend on the size and complexity of your order.
Yes. We would suggest USPS Priority but USPS First Class is an available option. There is sometimes a delay in shipping time that we have noticed with USPS First Class but it does arrive within 7-10 days typically, while USPS Priority arrives within 2-3 days. We do not ship to these locations using UPS Ground.
Being that 70% of orders ship next business day, you may not benefit from paying the extra fees to same-day ship your order. You can select the expedited processing option to have your order completed faster, and choose a faster shipping method if you want to speed the process up more.
Once the order leaves our facility, customer orders shipping UPS will see a tracking update within 12 hours and customer orders shipping USPS will see an update with 72 hours.
We strive to ship all orders next business day. At least 70% ship next business day. It also depends on the shipping you choose.
We ship within 1-2 business days and standard shipping usually comes within 3-5 business days.
Expedited processing moves your order to the top of the list for our production team to create the product before other orders in queue. Product is received faster if expedited processing is chosen with a faster shipping method. The base fee for expedited orders is $3.95.
If you are set up as a wholesale customer, yes, we blind ship to your customer.
Once you have logged into your account, click on "my account." Here you will find an address book where you will see all the addresses you have shipped to, along with your default address. You can create different contact names under one address. Also, upon checkout, mark that you want to ship to a different address in block 1, then in block 2 choose who you would like on the invoice. The information pre-populates our system automatically so the invoice is created with whatever information you have selected at checkout. You can also ship to a different address at checkout. Just click to "ship to a different address" and then select "new" at the bottom of the dropdown list of addresses. Here you can enter the new address, and this address will be stored.

Products

Most of our products are manufactured in the USA! We engrave and UV print signs right here in our Jacksonville, Florida facilities.
This depends on the plate model you choose. Some slide into the holder. Other models require foil, magnets or double sided tape.
Yes. We offer aluminum and plastic signs for indoor and outdoor, as well as custom vinyl banners. For outdoor signage, we recommend you purchase aluminum signs, which we can add laminate to in order to extend the life of the sign. We offer a wide range of indoor signage including ADA signs, way-finding, no smoking, small desk signs and more.
If you want us to color match your logo, yes you must send PMS color.
If requested we do send proofs. Note that this may result in a delay in order processing.
If you are hanging your banner outside, or for an extended period of time, where wind can catch it from both directions, we recommend wind slits. If you are hanging your banner on an inside wall where wind can only hit from one direction, no, wind slits are not necessary. Our banners automatically come with grommets, the number of grommets depends on the size of banner you choose.
You can hit the “Add New Text Box” button regardless of if you have an existing textbox selected or not. It will add the new one to the center of the design visible on your screen.
Desk plates are most commonly 2 x 8 or 2 x 10 inches. We offer many sizes in signs, including 6 x 9 inches to 10 x 16 inches. If you need a very specific size sign, banner or plate, contact our Customer Service Team and they will be glad to assist you.
We offer UV printing and sublimation which can provide any color combinations you may need.
The UV printer lays down the color and cures it immediately. All colors are put down at the same time, as opposed to screen printing where color is added by screen.
For aluminum desk plates you can choose from black, silver, yellow and rose gold, however, available colors are specific to the size and style of name plates. For cubicle or wall plates, the color options also generally depend on size, however we offer black, brown, grey, tan and white.
Best files are full vector PDF files, in the largest size you can provide.
If you have a specific font in mind, ask our Customer Focus Team to receive a list of fonts via email. We offer hundreds of fonts, however, so provide details on what type of font you may be interested in.
Yes. Our system stores your past orders and designs. If you would like to reorder a previous design, simply log into your account and go to your saved designs. Next to the design you would like to order, click the "order design" button.
If you need assistance using our design wizard to create your custom product, our Customer Focus Team is available to assist you.
Yes, upon request. You may contact our Customer Focus Team to request a single sample of a product we offer, either stock or customized with your text or design. We do not offer bulk samples however.
If you click Order Design and make your change on the wizard, you will be able to save it as a new design. If you'd like to remove a design you no longer wish to order, feel free to click Delete Design from "My Saved Designs"
Go to the ‘Images’ tab for the designer, and under the ‘Your Images’ box hit ‘Upload File’ and it will bring up an explorer window from which you can browse to your image of choice!
The lines that pop up when moving items in the design wizard are reference lines that the items can “snap” to in order to give you a reference to align your items. This functionality can be disabled by clicking the “Snap” check box on the bottom the design wizard.

Ordering

We offer engraved and full color signs. Our engraved plastic signs are our top sellers, and these are 2 color signs. Engraving text or designs into the plastic will reveal the color underneath. This results in a background color and text color. If you need full color art or logos, either choose a UV printed banner or a full color sign.
Yes. Rush fees are mostly for local customers who are available to pick up their order in person. The rush fee will depend on the size and complexity of your order. Please call our Customer Focus Team.
We no longer accept faxed orders due to issues with their efficiency.
Yes. You can either add this in the note section of your order, or contact our Customer Focus Team after placing your order.
If you want art custom designed, there is a fee that starts at $25. Otherwise, we do not charge any set up fees. Just use our design tool to make the font, design and color choices you want. You can also upload a name list.
Email your request to our Customer Focus Team and ask for an official quote on our letterhead.
Enter your coupon code at check out and submit enter. Your discount should immediately apply and show your savings. If it has been rejected but the dates of the coupon are still valid, please email us.
You can upload your image on Amazon as long as it is a JPEG.
Yes. Please contact Customer Focus Team, and they can assist you.
If your order has yet to ship, contact our Customer Focus Team and we can correct it before it leaves our facility. If you received it and it is incorrect, contact our Customer Focus Team with your invoice number and options for replacing the order can be discussed.
Please call our Customer Focus Team and they will be glad to assist in updating your order.
Yes. Please contact Customer Focus Team, and they can assist you.
Please call our Customer Focus Team and they will be glad to assist in cancelling your order. If you need to make a correction to the order, they will also be happy to assist you.
Just contact our Customer Focus Team and we can email a copy of your receipt.
Call our Customer Focus Team and we may be able to stop the order before it is made, and issue you a refund.
Contact our Customer Focus Team with the order number you would like to cancel.
Most products have an" Enable Bulk Item Wizard" button below the wizard. If you design the first one on your list first, then click that button, you will see a pop up which provides you a way to enter the additional products you want with that same design in the same order. Simply enter the fields in each column and add to cart. Each item of that bulk will be added to your cart separately which will give you a chance to review each and every one and fix any typos or long names before you pay!
We are associated with PayPal checkout who has made it their entire business model to keep your payment information secure. So when you checkout simply choose the paypal option and you can store your card with them for future purchases with us.
Yes. Rush fees are mostly for local customers who are available to pick up their order in person. The rush fee will depend on the size and complexity of your order. Please call our Customer Focus Team.
No, you can order 1 product if that is all you need. There are no minimum orders.
Contact our Customer Focus Team and we can assign the tax exemption to your account moving forward, and also refund the tax back to you. You should also email your exempt form for our records.
If your company has a billing agreement with us we will be happy to transfer that agreement to your online user account. Please register using the email we have on file and if the ability doesn't already appear please contact us with your email information.
We usually offer a new coupon code every week. If you want to stay up-to-date on our promotions and coupons, sign up for our emails!
If you have an existing billing agreement with us let us know your email address and we'll set your online account to tie to that. If you do not yet have one our accounting department will be happy to review your company for such an agreement. Please email our accounting department your request and they will reply with an application.
We strive to send all orders the next business day. At least 70% of orders ship next business day, with the exception of orders with a proof request, or issues with art work. Some art work may need edits, which may slow processing down.
We offer full color printed banners, full color signs, and engraved signs. When you choose an engraved product, it's important to know that you will have the option of 2 colors. Your art or text will be engraved to reveal the color of the material beneath. Therefore, there are no "full color" engraved signs, only 2 color. If you want full color logos or art, choose a full color banner or sign. UV printing will be used to customize your banner in any colors that you want. We also provide engraved and full color desk plates.
You can email our Customer Focus Team for an official proof of your order before it is made.
Yes, there are quantity discounts available on many of our products. They are as follows: 5-10, 10% discount | 11-25; 15% discount | 26-50; 20% discount | 51-75; 25% discount | 76+ - 30% discount.
We strive to ship every order the next business day. Once your order ships, you will receive a shipping confirmation email which will contain a tracking number.

Returns

If something is wrong with your order, we do accept returns. If you are unhappy with another aspect of your order, contact our Customer Focus Team to discuss options.
Email our Customer Focus Team with your order number and the corrected information. They will reply with the options. If it shipped, Customer Focus can provide you the charge amount for creating a new order. If it hasn't shipped yet, our team can correct before it leaves.
If something is wrong with your order, we do accept returns. If you are unhappy with another aspect of your order, contact our Customer Focus Team to discuss options.
If something is wrong with your order, we do accept returns. If you are unhappy with another aspect of your order, contact our Customer Focus Team to discuss options.