Free Shipping On All Orders Over $100

Frequently Asked Questions


Placing Your Order

We do not offer same day shipping, however, most orders ship next business day. Delivery date will depend on method of shipping chosen at checkout.
Expedited processing moves your order to the front of our production line! Your order will be processed and shipped before other orders in queue. Pair with an expedited shipping option to receive your order as fast as possible.
Once your package is shipped, you will receive a shipping confirmation email that contains your tracking number.
Proof requests should be made in the comments box above the order button on the final checkout page. We will not begin your order until we receive your approval. This may delay production time.
You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact here and we will be happy to assist you.
Simply create your first item and add it to your cart. From the cart, select ‘Order another with this design’ that will take you back to your original product. Navigate to the new product you would like to order and select ‘yes’ when asked if you would like to use your last design. Add the new item to your cart!
Yes! Simply choose your product specifications and then easily upload your names list from the ordering screen.
You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact here and we will be happy to assist you.
For orders that are placed by tax exempt organizations, please contact our Customer Focus Team to assign tax exempt status to your account.
Please contact our accounting department for a billing agreement application. Once approved, your online account will include a separate billing option.

About Our Products

All products are personalized at one of our US fulfillment centers. Some materials may originate from locations outside the US.
Engraved products are made by etching directly into the material, creating an engraved monochrome image. Full color products are UV printed directly onto the material surface, creating a smooth, vibrantly colored image.
Yes! We offer aluminum and engraved plastic signs ideal for indoor/outdoor use. We also offer high quality vinyl banners and standard office signs.
We recommend wind slits for banners that will be hung outdoors or anywhere it may be exposed to wind (i.e. frequently opened windows or doors) or air conditioning or heating system airstreams. For banners hung on an inside wall without wind exposure, wind slits are not necessary.
Please refer to individual products for available font styles.
Prop 65 warnings are required on all products that ship to California that were made with specific chemicals to inform residents about potential exposure to substances that cause cancer, birth defects, or other reproductive harm. For more information, please visit Proposition 65 Your Right to Know!

Coupon Codes and Quantity Discounts

Yes! Current promotions are at the top of every page on our site. Receive an exclusive promo code by joining our email list.
Be sure the code is entered correctly with no spaces before or between the letters or numbers. Verify that all promotional conditions have been met, such as ordering minimums or other requirements. If the code still does not work, enter it in the comments box above the order button on the final checkout page. Our order entry team will issue a refund of the discounted amount. Please note: One coupon code per order.
Yes! Please contact us and we will be happy to add a valid coupon code to your order and refund you the discounted amount.

Yes! We offer the following discounts on same item purchases of 25 or more:

Qty 25-49 10% off MSRP | Qty 50-99 15% off MSRP | Qty 100-249 20% off MSRP | Qty 250-499 25% off MSRP

Returns and Exchanges

It is our company’s mission every day to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want you to be happy with your product. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.
  1. The order was damaged or lost during shipping.
  2. Item includes a spelling error made by Custom Signs.
  3. Item had incorrect customization features.
Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned.