Custom Signs Help
Production and Shipping
We maintain the goal of shipping your customized sign within 1 buisness day of your order. Production time and shipping time are separate as shipping is controlled by the courier. Larger signs may require additional shipping time and postage. All orders are shipped from Jacksonville, FL and free shipping is available on all orders over $49 which are shipped within the continental United States. If you’re currently waiting on a shipment, easily track your package by clicking either UPS or USPS.
If you would like to reorder the same design from a previous order, we’ve made the process easy and convenient. We store your previous orders, purchased designs and saved designs. Just log into your account and go to your saved designs. Click the "order design" button that is next to the design you want to reorder.
Pricing, Promotions, and Coupons
CustomSigns.com often runs promotions and sales throughout the year. We reserve the right to change our pricing at any time and to adhere to dates and demographics associated with our promotions and coupon codes.
Customer Privacy & Security
Replacements & Returns
CustomSigns.com accepts returns within 7 calendar days of you receiving your order. The date you received your order is determined by the delivery confirmation data from UPS or USPS. All returned items must meet at least one of these requirements:
- Order was damaged or lost during shipping.
- Item includes a spelling error made by CustomSigns.com and not by you.
- Item had incorrect features (e.g. grommets missing from banner).
Note: if a misspelling was made by the customer, or the incorrect options were chosen by the customer, this would disqualify your product from being returned. However we love keeping our customers happy and can work with you to remedy the issue.
There are absolutely no fees associated with returns. The purchase price, along with shipping charges, are refunded to you through the same payment method used to purchase the product. To request a refund now, click the Live Chat button at the top of this page. Our team is available via chat, email or phone, Monday – Friday, 8:30am to 5:00pm Eastern Time. After hours please use our contact form. For all return or replacement requests, include your invoice number, order confirmation number and email address used when placing the order.
Updating Your Account
Your CustomSigns.com account is the key to all past, present, and future orders. It is important to keep your information updated regularly, including your address and any email or phone number changes. This way our customer service team is always able to reach you should a question arise about your order. Click here to access your account dashboard.