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Looking for answers about your order? Most of our customers are able to answer any questions they have using our curated FAQ.

We make every effort to process your order the minute it's placed, and start personalizing it right after, so that we can get it to you as soon as possible. As a result of this, we cannot guarantee that changes can be made once your order has been submitted. If an update is needed, please Contact Us and we will do what we can to make it right.
Name Tag Wizard accepts returns within 60 calendar days of you receiving your order. The delivery date is determined by the delivery confirmation data from the carrier (i.e. UPS, USPS, FedEx). To qualify for a return or replacement your order must meet at least one of our essential requirements, see here for details. If you are unhappy with any part of your completed order, please Contact Us for additional return or exchange options.
Proofs can be requested during checkout by using the comments box. This is located on the last checkout page. Proofs may result in a delay in order processing.
Most orders are ready to ship the following business day. The actual length of time until delivery will depend on the method of shipping you choose at check out.
Vector art is best, at least 300dpi. We will reach out to you if there is any issue with your art file.
Engraved signs are only available in the color combinations listed. Any other sign that is listed as Full Color does not have any color limitation.
Yes! When ordering the same item, we can offer the following discounts: Qty 25-49 10% off MSRP | Qty 50-99 15% off MSRP | Qty 100-249 20% off MSRP | Qty 250-499 25% off MSRP. Please note that large quantities may take longer to receive materials and produce. The Comments section located on the last checkout page should be used to communicate any firm in-hands date you have. We will try our best to accommodate. Plaques and Awards are excluded from quantity discounts.